My client in China once asked me, “What words come to mind when you think of China?”
I replied, “Culture, History, and Tradition.” Then I asked him...
Up Your Business is an exclusive GEARS Magazine feature where I share stories, insights, and reflections about business and life.
I remember this story like it...
One of the coolest things about working in a transmission shop is that you’ll get to see, and hopefully, work on some pretty iconic rides from time to time...
In the previous issue, we covered how to develop a business culture. There are a lot of phrases to define this, like a mission statement or purpose statement...
An angry customer posts a negative online review about your shop. Their story is blown out of proportion and falsely asserts that your shop ripped them off...
Up Your Business is an exclusive GEARS Magazine feature where I share stories, insights, and reflections about business and life. This article is a fitting way...
Two years ago (June 2023), I wrote an article that focused on shop throughput. It centered on the results of a survey ATRA conducted, focusing on key metrics...
In the last issue of GEARS, I talked to three students about their experience with the automotive industry and what ATRA can do to help them with a career...
While you might not be planning a wedding, if you’re considering a major purchase of any kind, it might be prudent to run a financial ratio analysis first...
Part one of this series focused on creating a business culture. That is, “Why are you in business, and what do you provide for your customers? ” It’s an...
3….2….1…. Liftoff! A rocket launch is an exciting event, as is launching a new business. Just as many hours of hard work and research go into...
A new friend asked me recently, “Where do you find your inspiration”? As per my usual method of communication, the truth spewed out. My answer was simple...
If it’s correct to refer to cyberspace as a place, the internet is a wonderful place. It’s filled with information, funny videos with cats jumping on...
Welcome, once again to Clash of the Classics. This month we’ll head back to 1970 to look at two of the most popular cars ever produced, the 1970 Ford...
The economic outlook for 2025 under President Donald Trump’s second term is a topic of significant interest, particularly regarding the relationships between...
Did you know that as a locally owned transmission repair shop owner, you have a significant competitive advantage when it comes to marketing your shop? And, if...
Women are awfully amazing beings. Women can grow an entirely new human inside of themselves. They muster through excruciating pain to bear that child, and then...
I was once 25 years old. When I think about it I am sometimes shocked at how fast the time has passed. Looking back I wonder what it would have been like if my...
My staff and I were discussing job assignments and “Role Descriptions” of what they were paid to do. I asked the office manager, “What is the purpose of...
Employee satisfaction isn’t just a nice-to-have; it’s a must-have, especially in small to mid-sized businesses like automotive repair shops. A happy...
