Over the years I’ve spent a lot of time talking with shop owners about two things that sit at the center of a successful business culture: being...
Up Your Business
Why transparently teaching and sharing financial statements may be the most powerful culture-building tool you’re not using.
If you’ve been in this...
This story is true, but the details have been adapted, and the names changed to protect the “innocent” and the “guilty.”
As you know, much of what I...
Last month, we looked at stress in the transmission shop – the good, the bad, and the ugly. I made the case that not all stress is bad. In fact, a...
If you’ve been in the transmission business for more than five minutes, you already know stress is as much a part of shop life as torque converters and...
Marcus Lemonis is a successful entrepreneur. He is the CEO of Camping World, Good Sam Enterprises, and Bed Bath & Beyond. He also stars in a TV reality...
ATRA’s POWERTRAIN EXPO, was held last month in San Antonio, Texas. It’s the premier event for our industry, providing access to technical and management...
Hopefully, you’re reading this as you’re making plans for EXPO. This article is a blatant tease and appeal to get you to come to my EXPO Presentation on...
With this year’s POWERTRAIN EXPO right around the corner, I can’t help thinking about teamwork. Every year, I marvel at how ATRA’s IBO and GEARS Magazine...
Many people today are chasing after the wind. We want more – more money, more influence, more comfort, more control. We throw ourselves into our jobs...
As I write this article, I can’t help thinking about Larry Bloodworth. Larry passed away last January 29th at age 70. He was a pioneer in bringing the...
Our industry recently lost an icon. Maylan Newton passed away on January 26th. His name is synonymous with excellence in management and sales training through...
Over the past few weeks, I’ve received numerous inquiries about my last article. I’ve also helped two shops deal with customer complaints that could have...
It was a typical drizzly, Pacific Northwest morning back in 1983 when I received a Small Claims Court Summons. A customer was suing us for a differential that...
“While you can’t go back and make a new beginning, you can start today to make a new ending.”
– Stephen Covey
Is Your Marketing Obsolete?
What if...
“I refuse to join any club that would have me as a member.” – Groucho Marx
Welcome to the Worldwide Transmission Fellowship Club, or as I affectionately...
Just saying the words Mission Accomplished inspires a positive feeling and a sense of success. In recent months, I’ve often found myself having conversations...
Have you ever wondered what makes us do the things we do, or on the other hand, fail to do the things we don’t do? In other words, “Why do people do what...
Okay, I know double-negatives can be confusing, but they can also drive a point home. Like when Yogi Berra tried to explain to the sports writers why the Mets...
With every passing birthday, it seems like I spend more and more time in medical offices and clinics getting poked, prodded, and tested for one thing or...
