Ask a customer whom they’d prefer to have working on their car and you’ll likely get two answers:
When it comes to repairing the car, they want a master...
Success Strategies
What’s the last big change you didn’t expect to see, but it came about anyway? Looking back a few years, how about some of these:
Yellow Pages replaced by...
“How’s life?” It’s not uncommon to have friends ask this question when they haven’t seen you in a while. What’s your answer today? How’s “it”...
How many times do you need to ask a prospect to authorize you to rebuild their transmission? One? Three? Six?
You’ve no doubt heard that it takes a number of...
You arrive at work before your coworkers and you don’t have a key to the shop. You aren’t the one in charge; you aren’t even on the clock yet. It’ll be...
There’s an old railroad folk song I’ve always enjoyed about the competition between John Henry — “a steel driving man” — and a steam drill. John...
Remember when you’d just started on your career path? Do you recall the excitement… the fears and doubts… the dreams?
Every person who’s successful...
Were you in the armed services? Which branch? I was in the Army National Guard and the Army Reserves, six years total. I trained at Ft. Polk, Louisiana; Ft...
When you travel in a rough neighborhood, the way you show or earn respect is an important ritual. As a young adult, I worked in a warehouse on the east side of...
“No matter what your age, “Growing old takes no effort. It’s really easy to swim downstream.” (From the song, ReZoom The Boom.)
It takes absolutely no...
“My friend Peter once told me that his motorcycle dealership had attained its leadership position because of his “Rocks.” He went on to explain that...
