Advanced Driver Assistance Systems (ADAS) are becoming the norm in modern vehicles, with features like lane departure warning, adaptive cruise control, and...
Other Articles
A drivetrain is needed in automobiles to propel the vehicle; otherwise, it would just be a horse-drawn buggy. Several main components make up the drivetrain...
In preparation for writing a torque converter article, I searched for a catchy title to describe the unit. I found it described as a “Metal Donut” and an...
Conflict is an inevitable part of any business, but in the fast-paced world of automotive repair, tensions can run particularly high. Whether it’s an upset...
In the October/November issue of GEARS, Dennis Madden’s informative article on understanding the systems of shift feel and shift quality brought back so many...
The Torque Converter Rebuilders Association (TCRA) Annual Seminar and Meeting is just around the corner, and this year promises to be one of the most...
Pressure switch systems have been around for a long time now, and in case of confusion, the main purpose is to signal the controller when a specific clutch...
There was a time when an overheating problem in an automatic transmission was blamed on a faulty cooler in the radiator, hot weather, or extreme service like...
Controller programming has become a standard practice in all shops throughout the world. Whether for a new module installation or simply to update the...
Employee satisfaction isn’t just a nice-to-have; it’s a must-have, especially in small to mid-sized businesses like automotive repair shops. A happy...
The conversation always starts the same way, but the person asking the question can be involved in vehicle service at any level, from vehicle owner to shop...
Many of you have known me for decades, many of you have had me visit your shops, and many of you have attended seminars or conventions where I have spoken. One...
All multi-speed transmissions have some form of hydraulic control for shift quality optimization. One would think that the emergence of 10-speed transmissions...
We talk a lot about independent repair facilities and the ratio of women to men employed in them, but I was curious to find out what this looks like on a...
As I build a Ford 10R80 alongside a couple of GM 10Ls, I hold my breath and attempt to slide this D clutch apply ring to keep it from cocking and getting stuck...
With the advent of the 6-speed transmission, the number of transmissions equipped with cooler bypass systems has dramatically increased. Sure, we had the...
Technical seminars create a unique air of excitement among the participants. With the expectation of meeting fellow comrades, gurus, and new technicians, as...
Automatic transmission fluid (ATF) is a specific type of transmission fluid used in vehicles with self-shifting or automatic transmissions. It is usually...
Have you ever been somewhere, met someone, or seen a scenario play out that you would swear you had previously experienced? Or maybe in your mind, you are...
Simple. Easy to understand.
So why do we find it so hard to tell a customer NO?
I’ve been on the front line of customer interaction for over 30 years. I was...
