Don’t miss the ATRA Powertrain Expo, the premier event for transmission repair professionals, taking place in Nashville, TN from October 25th to the 29th. Featured Management speaker:
Craig O’Neill, Autoflow.com, The Art of Advising with DVI
Saturday, October 28, 3:00pm-5:00pm
Description: Our job titles as Service Advisors and service Consultants are not euphemisms. These titles accurately describe our professional responsibility to our clients. Digital Vehicle Inspections make it simple for us to own these titles, however, this technology is useless if it isn’t helping people connect more effectively and more efficiently.
In this course, we’re aiming straight to the heart of professional service advising with digital inspections. Attendees will learn a proven process worthy of greater consistency and emerge equipped to leverage inspections in a way that ensures a win-win-win for their business, their staff, and their clients.
This is a great learning opportunity for the whole team, particularly if your transmission shop is looking to expand into general service and maintenance. We’ll explore the full benefits of a well-implemented inspection process and simultaneously address barriers to process change commonly experienced in transmission shops.
Topics include:
- Learning the why of the DVI and our professional responsibility
- Managing process changes with your teams
- Learn the difference between a customer and a client
- Preparing the presentation in collaboration with techs
- When and how to send DVI’s
- How to ensure inspections are viewed
- Leverage inspections in the approval call
- Consulting for the next visit based on the results
Learn more at: Autoflow.com
