Don’t miss the ATRA Powertrain Expo, the premier event for transmission repair professionals, taking place in Nashville, TN from October 25th to the 29th. Featured Management speakers:
Bill Haas and Sara Fraser: Strategies for Dealing with Difficult Customers
Ever had a really great, incredible day destroyed by a customer? Yes, you know the one. These situations disrupt business, affect the work environment, and suck all the energy out of you.
It is a tough job to be helpful and provide great customer service when a guest is confrontational, unreasonable or over demanding. Let’s not overlook the impact on your store’s profits. Many times, these situations result in performing work for no pay, refunds or even a lost customer. And do not forget your reputation is at risk.
- Learn techniques to identify the “difficult” customer early.
- Discover creative ways to cope with guests’ demands and complaints.
- Gain strategies to resolve complaints quickly — and to everyone’s satisfaction.
- Repair broken relationships with guests that might have been lost forever.
Handling the tough customer becomes another one of your strengths. No longer be challenged with difficult customer interactions and enjoy work with less stress and fewer frustrations. Visit us at: www.haasperformanceconsulting.com
